Complaints and returns
Complaints and Returns Department at ogrody-wertykalne.pl
We are grateful for the trust you have placed in us by making purchases at the ogrody-wertykalne.pl online store. In our pursuit of ensuring complete satisfaction with your purchases, we always strive to deliver products of the highest quality. Nevertheless, if for any reason you are dissatisfied with the product or need to make a return, our Complaints and Returns Department is at your disposal to address any issues.
Complaints:
If you have received a defective or damaged product, please promptly report the complaint. By following the steps below, you will assist us in quickly and efficiently processing your complaint:
1. Submit the complaint via email to ogrodwertykalny@gmail.com.
2. In the complaint, provide the order number and a detailed description of the complaint, along with any attachments (photos of the defective product, if possible).
3. Our customer service department will contact you to discuss further steps.
Returns:
If, for any reason, you wish to return a purchased product, please follow these steps:
1. Submit your return request via email to ogrodwertykalny@gmail.com.
2. Provide the order number and the reason for the return.
3. Our customer service department will provide you with further information regarding the return procedure.
Please understand that all complaints and returns will be handled individually, in compliance with applicable regulations and consumer rights.
The Complaints and Returns Department at ogrody-wertykalne.pl is here to assist you with any matters related to our products and purchases. We operate with transparency and integrity to provide you with the best shopping experience.
Individual Consideration in Compliance with Applicable Regulations and Consumer Rights:
Please understand that all complaints and returns will be considered individually, with full consideration of applicable regulations and consumer rights. Our goal is to provide you with comprehensive and fair service.
Our company is committed to complying with consumer protection laws, including the right to lodge complaints and return goods. The Complaints and Returns Department at ogrody-wertykalne.pl operates in accordance with these regulations, ensuring your rights as consumers.
If you have any questions or concerns about the complaint or return process, we encourage you to contact our customer service department. Our staff is here to assist and will provide the necessary information about applicable regulations and consumer rights.
The Complaints and Returns Department at ogrody-wertykalne.pl aims to resolve issues and conflicts in a fair and legal manner, ensuring that your shopping experience is always satisfactory.
Orders for Custom-Sized Goods:
We would like to inform our customers that special return policies apply to orders for goods tailored to specific dimensions.
Returns are not obligated for goods ordered in custom sizes.
Orders for custom-sized products are individually produced according to your specifications and do not follow the standard return procedure. Before placing an order for custom-sized products, please carefully review the product specifications and ensure they align with your requirements.
However, in accordance with consumer protection laws, if a product delivered for a custom size order is defective or does not meet specified quality standards, you retain the right to file a complaint. In such cases, please promptly contact our Complaints and Returns Department to discuss further steps and the complaint procedure.
Our priority is to ensure your satisfaction with purchases and to resolve any issues fairly and in compliance with the law.
The Complaints and Returns Department at ogrody-wertykalne.pl remains at your disposal for any questions or additional information on this matter.
Attachments for Complaints and Returns:
If additional documents or photos are necessary in connection with your complaint or return, please include them in your email. Such attachments can expedite the processing of your case more efficiently.
Ensure that attached files are clear and well-described to facilitate our identification and understanding of the nature of the complaint or return. For any questions regarding attachments or the complaint procedure, please contact our customer service department.